Return & Exchange Policy – NushDesigns

At NUSH Designs, we take pride in delivering premium-quality jewellery to our customers. Every piece is crafted and checked with care. However, we understand that issues may rarely occur. Please read our policy carefully before placing your order.

🛑 Return & Refund Policy (Strict No-Return Policy)

All purchases made on NushDesigns are final.
We do not offer returns or refunds under any circumstances.
We request our customers to carefully review and pick their items before completing the purchase.

🔁 Exchange Policy (Applicable Only in Specific Cases)

We offer a free exchange only if:

  • You receive a defective item, or

  • You receive an incorrect product (different from what you ordered).

To initiate an exchange, you must:

  1. Email us at: contactusnushdesigns@gmail.com

  2. Within: 24 hours of receiving your order

  3. Include:

    • A clear unboxing video (mandatory)

    • Clear photos/videos of the issue

    • Your order details

    • Reason for exchange

Once verified, we will arrange:

  • Pickup of the incorrect/defective product

  • Dispatch of the correct item at no extra cost

⚠️ Note:
Free exchanges are only for defective or incorrect items.
We do not accept exchanges for personal preferences (design change, colour, style, etc.).

📦 Exchange Policy for Ring Size Issues / Undesired Product

We understand sizing issues can happen. Our policy is as follows:

✔ For Orders Above ₹5000

  • Free exchange available

  • Pickup & delivery charges: ₹0

✔ For Orders Below ₹5000

  • Exchange shipping charges: ₹349
    (May vary depending on location)

This fee covers:
✔ Hassle-free pickup
✔ Return logistics
✔ Delivery of exchanged product

🚫 Sale Items Policy

Items purchased during any sale or promotion are non-exchangeable and non-refundable.
We offer significant discounts during sales, and we encourage customers to choose carefully.

📹 Important: Unboxing Video Requirement

We strongly recommend recording a complete unboxing video when opening your package.
This helps us quickly resolve issues related to:

  • Missing items

  • Damage in transit

  • Incorrect product delivery

⚠️ Missing item claims cannot be processed without video proof.

💬 Need Help?

For exchange-related queries, write to us at:
📧 contactusnushdesigns@gmail.com

Our team will assist you promptly.